• slide

About Us

Based in Edenvale, Gauteng, Accident Assessment & Auditors AAA was set up by Managing Director Wayne Kitchen, with the concept of delivering a high speed solution in vehicle assessments together with increased efficiency, precision and unrivalled customer support.

With over 20 years experience within the motor accident industry, AAA guarantees to provide extensive knowledge of motor repairs, claims handling and vehicle assessments combined with the highest levels of customer service and integrity.

AAA's claims management system ECHO CLAIMS allows for swift, efficient and accurate reporting whilst monitoring service level agreements and keeping you frequently updated of our progress.

With our attention firmly directed towards the ever changing needs of the industry, you can be confident that AAA will bring you the latest in cutting-edge technology, making vehicle assessment, simple, seamless and effortless.

Our Mission

"To meet and exceed our principals expectations and maintain the highest standards of professional integrity".

WE PRIDE OURSELVES IN PROVIDING THE HIGHEST STANDARD OF CUSTOMER SERVICE FIRST TIME, EVERY TIME.

Our commitment to you will include rapid response, reliability and excellence. To deliver this, AAA will follow our four simple service standards:

  1. We aim to contact the insured immediately upon receipt of an instruction.
  2. We shall offer a vehicle inspection within the next 24 working hour period.
  3. We will collate and provide a fully compliant report within 24 hours of inspection.
  4. If for any reason we cannot comply with the above timelines, you will receive written notification.

100% Satisfaction

Our AAA Motor Assessors will do their utmost to adhere to agreed SLA's, and our aim is to provide 100% satisfaction.

Our Motor Assessors have advanced expertise in the Automotive Insurance Industry and guarantee that we will leave no stone unturned when it comes to service, and the reduction of costs in the claims process. We aim to provide an unsurpassed service in comparison to current industry standards. Due to our assessing report technology we believe that we can provide a far superior service in term of professionalism efficiency and time saving measures.

With car hire benefits, our Motor Assessors understand that time is money, and the necessity for the implementation of cost saving measures in the claims process is at an all time high.